Refund and Returns Policy

Thank you for shopping with Katu Coffee. We’re committed to delivering high-quality coffee and exceptional service. If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns

Due to the perishable nature of coffee, we do not accept returns on any coffee products once they have been shipped. However, if you receive the wrong item or your order arrives damaged, please contact us immediately.

Eligible items for return include:

  • Non-coffee merchandise (e.g., brewing equipment, accessories)

  • Unused, unopened, and in original condition

  • Returned within 14 days of delivery

To start a return, email us at [email protected] with your order number and a description of the issue. We’ll guide you through the return process.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

3. Exchanges

We only replace non-coffee items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with your order number and details.

4. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of delivery. Include photos of the product and packaging so we can quickly make things right.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used coffee products

  • Gift cards

  • Items marked as final sale

6. Shipping Returns

To return an eligible item, you’ll be responsible for paying for your own shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

7. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

Katu Coffee
Email: [email protected]
Phone: 347-559-4115
Website: https://katucoffee.com